Helpscout

Help Scout is as intuitive as an email inbox, with powerful features to ensure scaling teams make every customer feel like 1 in a million. Customers reaching out to your help@, billing@, and info@ inboxes want personalized answers, fast. Help Scout feels like a regular email inbox, but it’s loaded with features your team needs to work smarter and delight customers. Give customers access to all the information they need and save your team time responding to FAQs—that’s the power of Help Scout’s knowledge base software.

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Support teams love Help Scout. Your customers will too.

Unlike complex platforms that are a pain to use, or sales and marketing tools that tack on buggy help desk features, Help Scout gives your team exactly what they need to focus on building customer relationships.

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Deliver cross-channel support

Meet customers where they are. Answer requests across channels—like email and chat—accurately and in a timely manner.

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Offer self-service options

Reduce support volume by enabling customers to find answers themselves via self-service—saving your team and customers time.

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Get actionable insights

Analyze, monitor, and adjust based on detailed reporting. Use it to make your support team better, and provide the best experience for customers.

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Make it personal

View customer profile data and conversation history, tag and sort messages to prioritize VIPs, and send messages to unique customer segments.

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Put answers in all the right places

Anticipate what customers might want to learn more about on any page of your website or app, and surface relevant articles with the Beacon help widget.

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Learn what customers are looking for

Track what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your team after reading a help article.